TM 5-3895-374-24-1
SERVICE POLICY
Initiation of a Service Call
A service call can be initiated by submission of a valid and accepted purchase order A service purchase order should
describe the equipment to be serviced, noting the original equipment purchase order and outlining the objective of the
service call If service is performed on a contract or equipment purchase order that expressly includes service, contact
should be made with the Service Manager for scheduling of the service call At least seven days advance notice should be
given for scheduling a startup service call
Service Charges
Service charges are on a per diem basis plus expenses and include travel time Check with the Hauck Service or Sales
Departments for the daily rate.
Expenses include travel costs from Lebanon, Pennsylvania, and food, lodging, car rental and miscellaneous charges such
as tolls, parking, etc Expenses will be prorated whenever possible if two or more service calls can be scheduled for the
same round trip from Lebanon, PA
Where startup service is included In an equipment purchase contract and the required service is outside the continental
United States and Canada, then the travel expenses and the service fee for travel time from the port of debarkation plus
extraordinary living expenses are to be paid by the customer who contracted for the service
Equipment Warranty Evaluation
1.
The warranty of Hauck equipment Is covered by the Warranty Clause printed on the Hauck Terms and Conditions
2.
If a service visit is required on Hauck equipment In order to establish the validity that it is to be a replacement under
the Warranty of Equipment Clause, then a purchase order is required to cover the service fee and expenses If the
materials are found to be covered under the Warranty Clause, the service fee and expenses will be cancelled but the cost
of replacement materials Is to be covered by the purchase order A credit will be issued for the materials replaced upon
receipt and verification of the defective material in Lebanon, PA
3.
If startup service is performed on those contracts or purchase orders which expressly include startup service, and
Hauck materials are determined to have failed under warranty during the startup, then the added time and expenses to
perform the startup and the cost of replacing the materials are to be Hauck’s responsibility If materials are suspected of
failure under warranty after startup has been completed, the conditions outlined in Paragraph 2 above will apply.
4.
Original equipment manufacturers who elect to perform their own startup service on Hauck equipment presumably will
respond to a customer’s request for help if problems should develop after the original startup If a customer should first call
Hauck for such assistance during the warranty period, he will be referred to the manufacturer who did the initial startup If
Hauck should subsequently become involved in a service call in this situation, a purchase order must be Issued subject to
the conditions In Paragraph 2 above
Service charges subject to change without notice
April 18, 1985
HAUCK MANUFACTURING CO., P 0 Box 90, Lebanon, PA 17042 717-272-3051
Fax 717-273-9882 Telex 671-1457
(page 3-498)
